To ensure you always get the most from your investment, Perceptive offers a comprehensive maintenance programme, covering both the software platform you're using and the application we delivered.
Software Support
Password access to our Technical Resources area via our website.
Upgrades to your licensed product, as part of programme of continuous improvement and as customer requested features are added.
Telephone, email and remote dial-in support covering software-related issues.
Application Support
Regular health checks to maintain the benefits.
Proactive remote consultancy.
Site visits by our engineering team, for training or adapting the system to new requirements.
Measurement and reporting of the performance of the application against agreed targets.
Reporting of emerging trends in either the programme’s performance or the customer’s process.
Proactive recommendations to improve operability or functionality of the installation.
Documented reporting of support outcomes and future recommendations.
