Continuous Improvement

To ensure you always get the most from your investment, Perceptive offers a comprehensive maintenance programme, covering both the software platform you're using and the application we delivered.

Software Support

  • Password access to our Technical Resources area via our website.
  • Upgrades to your licensed product, as part of programme of continuous improvement and as customer requested features are added.
  • Telephone, email and remote dial-in support covering software-related issues.

Application Support

  • Regular health checks to maintain the benefits.
  • Proactive remote consultancy.
  • Site visits by our engineering team, for training or adapting the system to new requirements.
  • Measurement and reporting of the performance of the application against agreed targets.
  • Reporting of emerging trends in either the programme’s performance or the customer’s process.
  • Proactive recommendations to improve operability or functionality of the installation.
  • Documented reporting of support outcomes and future recommendations.
To learn more about how we can support you, please visit our FAQ page
Please contact us at support@perceptive.zendesk.com to register, or visit our dedicated Support Portal to raise a ticket or track progress of a request.

Our Clients & Partners

Selection of our clients and key partners we work with to improve process efficiency