Continuous Improvement

To ensure you always get the most from your investment, Perceptive offers a comprehensive maintenance programme, covering both the software platform you're using and the application we delivered.

Software Support

• Password access to our Technical Resources area via our website.
• Upgrades to your licensed product, as part of programme of continuous improvement and as customer requested features are added.
• Telephone, email and remote dial-in support covering software-related issues.

Application Support

• Regular health checks to maintain the benefits.
• Proactive remote consultancy.
• Site visits by our engineering team, for training or adapting the system to new requirements.
• Measurement and reporting of the performance of the application against agreed targets.
• Reporting of emerging trends in either the programme’s performance or the customer’s process.
• Proactive recommendations to improve operability or functionality of the installation.
• Documented reporting of support outcomes and future recommendations.

To learn more about how we can support you, please visit our FAQ page

Please contact us at support@perceptive.zendesk.com to register, or visit our dedicated Support Portal to raise a ticket or track progress of a request.